Return policy

Before shipment, customers may request order cancellation and a full refund by contacting our customer support team and providing the relevant order number. Once verified, we will arrange the refund promptly. For faster handling, customers should always contact us directly before initiating any refund or dispute through a payment provider.

Order Cancellation Before Shipment

We support order cancellation and refund requests before the order has been shipped.

If you would like to cancel your order before dispatch, you must contact our customer support team as soon as possible and provide your order number. Once we confirm that the order has not yet been shipped, we will arrange the refund process promptly.

To request a cancellation before shipment, please contact us through:

Email: service@sigardigital.com

Important Notice Regarding Refund Requests

For the fastest resolution, customers must contact our customer support team directly before initiating any refund action through a payment provider or third party platform.

If a customer initiates a refund, chargeback, or payment dispute independently without first contacting our support team and providing the relevant order number, the case may require additional verification and review procedures. As a result, the processing time may become significantly longer.

To avoid delays, we strongly recommend contacting us first so we can review and handle the matter as quickly as possible.

Returns After Shipment

Due to the nature of the products we sell, we generally do not accept returns once an order has been shipped, except in cases where:

• the wrong item was sent, or

• the product arrives damaged, or

• there is a confirmed issue caused by our fulfillment process

If you believe there is a problem with your order, please contact us within a reasonable time after delivery and provide your order number together with clear supporting information, such as photos of the item and packaging where applicable.

Refund Eligibility

Refunds may be approved in the following situations:

• the order is cancelled before shipment

• the wrong item was sent

• the item arrived damaged due to a confirmed fulfillment issue

• the order cannot be fulfilled by us

Refund requests are reviewed on a case-by-case basis.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, opened, used, or altered products are not eligible for return or refund unless required by applicable law.

Products returned without prior authorization from our customer support team will not be accepted.

Refund Processing Time

Once a refund is approved, we will process it as soon as possible. The time it takes for the refunded amount to appear in the customer’s account may vary depending on the payment provider, bank, or card issuer.

Please note that refund processing may take longer if the case involves a payment dispute, chargeback review, incomplete order information, or delayed customer communication.

Contact Us

If you have any questions regarding returns, cancellations, or refunds, please contact us:

Website: sigardigital.com
Email: service@sigardigital.com